1. Scope of This Policy
This Policy applies to personal information handled through the Press 1 Voice website, demo and inquiry forms, business communications, and the Press 1 Voice platform and related services.
It does not control the privacy practices of third-party websites, carriers, integrations, CRMs, campaign systems, or other services that operate independently of Press 1 Voice.
2. Information We Collect
Information you provide directly
Depending on how you interact with Press 1 Voice, you may provide information such as:
- Name and contact details, including email address and telephone number.
- Organization or company name.
- Industry, role, campaign interests, or product interests.
- Information included in demo requests, inquiries, support requests, or other communications.
- Account information and information provided during onboarding.
- Files, scripts, campaign content, or other materials you choose to provide.
Information collected through the website or service
Our website, hosting environment, security tools, and service providers may automatically receive technical or usage information, such as IP address, browser type, device information, pages viewed, timestamps, referring pages, service activity, error data, or similar information.
Information processed for customers
Customers may upload or connect information used for outreach campaigns. Depending on the customer’s configuration, this may include contact information, telephone numbers, campaign lists, scripts, message content, audio files, campaign settings, responses, call outcomes, and related workflow data.
3. How We Use Information
- Provide, operate, maintain, and improve the website and services.
- Respond to inquiries, demo requests, and business communications.
- Create and administer accounts.
- Process customer-configured campaigns and service workflows.
- Provide support, onboarding, troubleshooting, and technical assistance.
- Secure the website, platform, integrations, and accounts.
- Detect misuse, fraud, security incidents, or violations of applicable terms.
- Measure service performance and understand how features are used.
- Process billing, invoices, and account administration where applicable.
- Comply with legal obligations and enforce agreements.
- Send service-related, administrative, or business communications.
4. Customer and Campaign Data
When a customer uses Press 1 Voice to run an outreach campaign, the customer generally determines which contacts are uploaded, the purpose of the campaign, the message content, the timing of outreach, and how campaign results are used.
In those situations, Press 1 Voice processes customer-provided information to provide the service and related support. Customers are responsible for determining whether they have the right to collect, upload, use, and contact the people included in their campaigns.
If you received a call from an organization using Press 1 Voice, that organization may be the party primarily responsible for the contact list, campaign purpose, consent basis, and message. You may need to contact that organization directly regarding its use of your information.
5. How We Share Information
Press 1 Voice may disclose information when reasonably necessary to operate the service, including to:
| Recipient | Why information may be shared |
|---|---|
| Hosting, infrastructure, and technology providers | To host, secure, maintain, and operate the website and platform. |
| Telecommunications and service providers | To transmit calls, support caller identity, route communications, or provide related service functionality. |
| Integration providers | When a customer authorizes a connection between Press 1 Voice and another application or data system. |
| Professional advisers | For legal, accounting, insurance, security, compliance, or business advisory purposes. |
| Authorities or other parties | When required by law or when reasonably necessary to protect rights, safety, security, or the integrity of the service. |
| Business transaction parties | In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to applicable law. |
Service providers may change as the platform evolves. Where required, additional information about material service providers or subprocessors may be made available through appropriate customer or contractual documentation.
6. Cookies, Analytics, and Similar Technologies
The Press 1 Voice website may use cookies, logs, analytics tools, or similar technologies to remember preferences, understand website usage, measure performance, support security, and improve the website.
Where required by applicable law, we may provide cookie controls, consent choices, or additional information about the technologies used on the website.
7. Data Retention
Press 1 Voice retains information for as long as reasonably necessary for the purposes described in this Policy, including to provide the services, maintain business records, resolve disputes, secure the platform, comply with legal obligations, and enforce agreements.
Retention periods may differ depending on the type of information, customer agreement, account status, technical requirements, and applicable law.
8. Security
Press 1 Voice uses administrative, operational, and technical measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No internet service or storage system can be guaranteed to be completely secure.
Customers should also protect their credentials, control account access, review integrations, and handle exported campaign data according to their own security policies.
For more information, see Security & Compliance.
9. Your Privacy Rights and Choices
Depending on where you live and the laws that apply, you may have rights relating to personal information, which can include rights to access, correct, delete, obtain a copy of, or object to certain uses of personal information.
You may also have rights regarding certain marketing communications or other processing activities. These rights are not identical in every location and may be subject to exceptions.
To submit a privacy request, email info@press1voice.com. We may need to verify your identity before completing certain requests.
If your request relates to data controlled by a Press 1 Voice customer, we may direct you to that customer or assist the customer in responding where appropriate.
10. International Processing
Press 1 Voice and its service providers may process information in locations different from the country or region where you are located. Privacy and data-protection laws may differ between jurisdictions.
Where applicable law requires a specific transfer mechanism or contractual safeguard, the appropriate arrangement should be implemented for the relevant customer or processing activity.
11. Children’s Privacy
Press 1 Voice is a business and organizational outreach platform and is not intended to be used by children to create personal accounts. If we learn that personal information has been collected in a way that violates applicable children’s privacy law, we will take appropriate steps.
12. Third-Party Websites and Services
Our website or services may contain links to or integrate with third-party websites and applications. Press 1 Voice does not control their privacy practices. Review the privacy policies of third parties before providing information directly to them.
13. Changes to This Privacy Policy
Press 1 Voice may update this Policy as the website, platform, legal requirements, or business practices change. The “Last updated” date will identify the current version.
Where required by applicable law, we may provide additional notice of material changes.
14. Contact Press 1 Voice
Privacy questions and requests can be sent to info@press1voice.com.
General platform inquiries can also be submitted through the Demo page.