General
About Press 1 Voice
Start with the basics about the platform, who it is for, and how the product is structured.
What is Press 1 Voice?
Press 1 Voice is a voice outreach platform for organizations that need to run automated voice campaigns, interactive Press-1 campaigns, Phone Banking, Branching Scripts, caller identity workflows, and campaign follow-up from a connected system.
Who is Press 1 Voice built for?
Press 1 Voice is designed for advocacy organizations, unions, nonprofits, political campaigns, and other outreach teams that rely on voice communication to inform, mobilize, or follow up with large audiences. You can explore the industry pages under
Advocacy,
Unions,
Nonprofit, and
Political.
Is Voice Broadcast the main Press 1 Voice product?
Yes. Voice Broadcast is the main product area, supported by tools such as Auto Dialers, Press-1 Campaigns, Phone Banking, Dynamic Caller ID, Spam Label Shield, Automated Call Systems, Branching Scripts, and STIR/SHAKEN-related caller identity capabilities.
Does Press 1 Voice include texting or email marketing?
Press 1 Voice is intentionally focused on voice outreach and connected calling workflows. It is not positioned as an all-in-one replacement for every communications channel.
Can I see the platform before choosing a plan?
Yes. Use the
Demo page to request a walkthrough and discuss your audience, campaign flow, integrations, calling needs, and pricing.
Voice Broadcast
Automated voice campaigns
Questions about prerecorded calls, campaign lists, scheduling, and connected follow-up.
What is Voice Broadcast?
Voice Broadcast lets an organization send a prerecorded voice message to a contact list at scale. It can be used for alerts, campaign updates, reminders, fundraising outreach, supporter communication, member updates, and other permitted calling programs.
Can a Voice Broadcast campaign capture responses?
A standard broadcast can deliver the message, while Press-1 Campaigns add an interactive response step so contacts can signal interest or move into another campaign path.
Can I schedule a voice campaign for later?
Campaign scheduling options can depend on your plan and configuration. During setup, your team can review timing, list preparation, campaign settings, and any applicable calling restrictions.
Can we use Voice Broadcast for reminders?
Yes, subject to the rules that apply to your campaign. Common use cases can include event reminders, meeting reminders, election or campaign reminders, supporter updates, and other time-sensitive notifications.
How do I learn more about Voice Broadcast?
Press-1 Campaigns
Turn a call into a next step
Use keypad responses to capture intent and move contacts into the right follow-up workflow.
What is a Press-1 campaign?
A Press-1 campaign is an interactive voice campaign that lets a contact respond using their phone keypad. For example, pressing 1 could indicate interest, request a callback, confirm attendance, or move the contact into another campaign step.
What can happen after someone presses 1?
The next action depends on how the campaign is configured. A response may be recorded for reporting, added to a follow-up list, routed into Phone Banking, or used as part of another campaign workflow.
Can Press-1 campaigns be used for RSVP or interest capture?
Yes. Press-1 can be useful when a campaign needs a simple response such as “I’m interested,” “send me more information,” “I plan to attend,” or “please call me back.”
Does pressing 1 automatically connect the contact to a live person?
That depends on the campaign workflow and configuration. Press-1 can capture a response for later follow-up, and other setups may support a more immediate next step. Confirm the desired behavior during campaign setup.
Where can I see the full Press-1 product details?
Phone Banking
Live calling for organizers and teams
Structured phone outreach for volunteers, organizers, campaign staff, and member-facing teams.
What is Phone Banking?
Phone Banking is a structured live-calling workflow that gives callers access to contact information, scripts, response options, and campaign outcomes while they work through an outreach list.
Can volunteers use Press 1 Voice for Phone Banking?
Yes. Phone Banking is designed to support calling teams such as volunteers, organizers, membership staff, campaign workers, or nonprofit outreach teams.
Can callers use different scripts based on the conversation?
Yes. Branching Scripts can guide the caller into different questions or talking points based on the response selected during the conversation.
Can Phone Banking follow a Voice Broadcast campaign?
Yes. One useful workflow is to use Voice Broadcast for broad reach, Press-1 to capture interest, and Phone Banking for the contacts who need a personal conversation.
Where can I learn more about Phone Banking?
Caller Identity
Caller ID, reputation, and authentication
Understand the difference between managing caller identity, number health, and authenticated calling.
What is Dynamic Caller ID?
Dynamic Caller ID helps organize approved caller IDs by campaign, geography, or calling workflow depending on your configuration. It is designed to give teams more control over which approved identity is used for different outreach programs.
What is Spam Label Shield?
Spam Label Shield is intended to support number-health and reputation monitoring workflows. It does not guarantee that a number will never receive a warning label because labeling decisions can involve carriers and third-party reputation systems.
What is STIR/SHAKEN?
STIR/SHAKEN is a caller authentication framework used in supported telecommunications environments. It helps carriers verify information about the calling identity but is different from spam-label monitoring or general regulatory compliance.
Does STIR/SHAKEN guarantee that calls will be answered?
No. Authentication can support caller identity, but answer rates depend on many factors including audience familiarity, timing, number reputation, campaign content, carrier treatment, and recipient behavior.
Where can I learn about these caller identity tools?
Integrations
Connect Press 1 Voice to your stack
CRM, campaign, voter, member, API, webhook, and custom data workflows.
What systems can Press 1 Voice integrate with?
Press 1 Voice can support common CRM, campaign, voter-data, membership, API, webhook, import, export, and custom workflows. The exact availability depends on the system, permissions, third-party access, and technical requirements.
Are there separate pages for every integration?
No. Integration information is kept together on the main
Integrations page. If you need details about a specific system, contact the team or request a demo.
Can Press 1 Voice connect to a custom internal database?
Possibly. A custom setup may use APIs, webhooks, imports, exports, or another data workflow depending on what your internal system supports.
Can campaign results flow back into our CRM?
Depending on the integration and access available, campaign response or status data may be able to flow back into a connected system. The exact behavior should be confirmed during integration planning.
How do we review our integration requirements?
Use the
Demo page and bring a list of your current systems, the data you want to move, and the workflow you want to automate.
Pricing & Account
Plans, usage, and getting started
Questions about pricing, setup, account access, and choosing the right configuration.
How is Press 1 Voice priced?
Pricing can depend on the plan, calling usage, campaign volume, features, and other configuration requirements. See the
Pricing page for the current published structure.
Which plan should our organization choose?
The right setup depends on your list size, calling volume, number of callers, campaign workflow, integrations, and the voice features you need. A demo is the best place to review those requirements.
Do we need a large technical team to use Press 1 Voice?
The platform is designed around practical campaign workflows. More advanced integrations or custom data connections may require technical support, but standard campaign setup should not require a development project.
Where do existing users log in?
Use the
Log in page. If your production application uses a separate login domain later, update that header and FAQ link accordingly.
How can I contact the Press 1 Voice team?
Visit the
Contact page for general questions or use the
Demo page if you want to discuss a campaign, pricing, or platform fit.
Compliance & Responsible Use
Use the platform responsibly
Press 1 Voice can support organized calling workflows, but your organization remains responsible for the rules that apply to each campaign.
Does Press 1 Voice guarantee that our campaign is legally compliant?
No. Press 1 Voice provides calling and campaign tools, but each organization is responsible for determining and following the laws, consent requirements, calling restrictions, identification rules, election regulations, nonprofit requirements, and other obligations that apply to its specific outreach.
Does using STIR/SHAKEN mean a campaign is compliant?
No. STIR/SHAKEN relates to caller authentication in supported telecommunications environments. It does not replace consent rules, campaign-specific legal requirements, calling-hour restrictions, or other compliance responsibilities.
Can caller ID tools prevent all spam labels?
No. Number health, authentication, and reputation tools can support better calling practices, but carriers and third-party reputation systems can still apply warning labels based on their own data and policies.
Can political, nonprofit, union, and advocacy organizations all use Press 1 Voice?
Press 1 Voice can support these types of organizations, but each industry and campaign can have different legal and operational requirements. Teams should confirm the rules that apply to their audience, message, jurisdiction, consent basis, timing, and calling method.
Where can I review security and compliance information?
